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Most pump issues are easy to fix and can often be resolved in minutes.
Carrying out regular checks and maintenance can prevent persistent pump
problems so you can get back to enjoying your Lay-Z-Spa.Get help with your Lay-Z-Spa pump. Find out the causes and the solutions
to pump error codes, noisy pump issues, heating problems and much more.
|Sensor Error||The water flow sensors’ flags didn’t come back into the correct position.|
Unplug the pump unit, lightly strike the side of it and then plug it back in.
|Water Flow Error|
Electrical issue. Can occur when the spa is not plugged into a mains socket. May also be an issue with the RCD socket.
|If the unit does not respond, try rolling the pump unit on its side in order to shift the sensor placement.|
|Debris Buld Up||Issue with water flora sensors due to debris build up.|
Please follow the backwash procedure in the video here
|Water Flow Error|
The stopper caps are still inside the spa.
|Remove the black stopper caps from the inside of the liner before heating, filtering or running the bubbles on the spa. If you are unsure how to remove them, please refer to the assembly section within the Lay-Z-Spa owners manual.|
Filter cartridges are dirty
|Remove the filter cartridge from the filter housing and check it is clean. Please make sure the new filter is clean and dry before you install it.|
Filter housing is restricting flow
|Remove the filter housing from the liner and check the black membrane inside. These should lie flat inside the housing. If they are ok, continue to run the spa without the filter cartridge attached and see if the error code persists. Ensure that the debris screens are clear of debris.|
|Pipes within the liner are kinked or bent.|
Disconnect the pump and check the pipes inside the liner. You can manipulate these with warm water to return them to the correct shape.
Washers perished inside pump couplings
Disconnect the pump from the liner. Check the condition of washers inside the couplings on the pump. We would suggest backwashing the pump to clear any debris. If the washers are perished you can purchase spares from Here
Water flow sensors not working
If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Please contact us for more help with this
|Temperature too low||The pump will only operate when the ambient temperature is above 4°C. We would suggest disconnecting the pump and moving it to a warmer place. You will need to do the thermal reset procedure before continuing use.|
The pump will only operate when the ambient temperature is above 4ºC.
The pump thermometer is broken.
If your pump is displaying this message and the ambient temperature is above 4ºC. Please contact us for more help.
|Temperature too high||The pump unit has overheated.|
Place the stoppers caps inside the spa and disconnect the pump unit.
Allow time for the pump unit to cool down before connecting again.
The water temperature is over 50ºC (122ºF).
The Lay-Z-Spa is not designed to operate with water temperatures
exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the
water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before
you restart the pump, press the reset button.
The thermostat needs resetting.
Temperature too high
|The thermostat is broken.|
If the troubleshooting has been completed without success, please contact us Bestway for more help with this
Pump unit needs to be cleaned
Try the back wash procedure.
|Not enough power to the pump.|
Ensure the pump unit is plugged into a mains socket and not an extension lead.
|Electrical Fault||The power port has experienced a temporary current variation.|
Unplug the pump and hen plug it back in. Please ensure the pump unit is plugged into a mains socket and not an extension lead.
The pump has read an electrical error.
|Try the reset procedure detailed in the troubleshooting document. If the troubleshooting has been completed without success, please contact us for more help.|
|The thermostat needs resetting.|
|Fuse Failure.||Internal fuse failure or has become disconnected within the pump.|
High salt alarm.
Alarm where too much salt has been added to the spa or a large amount of water has evaporated.
|Low salt alarm.||Alarm for low salt levels within the spa. This means the spa requires further salt to be added.|
|Water Leakage||Error code for an issue with water leaking within the body of the pump.|
|Signal within the pump.|
Error code for issue where the electrical signal within the pump
body between the control panel and power board has become disconnected.
|Not grounded/earthed correctly||An issue with your power supply||Remove any extension leads, we do not recommend the pump is run on one of these. Also try the pump in an alternative socket. If the issue persists, please contact us for further advice.|